Logan's Roadhouse

Reviews about Logan's Roadhouse

• 1 / 5

  By Senita Perry
  My mother, grandmother and I went to the Logan's Roadhouse in Meridian Mississippi near the Drury Inn & Suites. My family and I went to Logan's Roadhouse to get lunch while we visited our aunt who fell ill early this morning. We decided to go to Logan's because they have a phenomenal chicken club sandwich. I promised my mom and grandmother that they would love the sandwich so we ordered two chicken club sandwiches and one Misquite Grilled Shrimp with Rice Pilaf and Broccolli. We ordered and after 30 minutes we had not received our order. We asked our server when we could expect the order and he told us "5 minutes". He said that there was a health inspection taking place and the staff was a bit antsy and that is why the order was taking so long. About 10 minutes later the manager stopped by the table and informed us that the order would be another 5 minutes. The server stopped back over immediately and asked us if we spoke to the manager, we told him yes and he told us that there was a glitch in the system so the ticket needed to be reprinted. Lastly, we waited another 20 minutes and still no order. My mother walked to the restroom and saw that the other tables in the restaurant that were seated after us had their completed orders. They had steaks and chicken dishes and appetizers. At that point I became very irritated with the fact that not only did we order chicken sandwiches and a shrimp skewer dinner, but that we also recorded three different explanations as to why we had not received our orders. My family and I got up and exited the building. Before leaving, I talked to the manager whom I had to look for and told him that we were not happy with the service and he simply said "I'll take care of that". The service and timeliness of our experience was terrible. Needless to say, we never got the food we ordered and we wasted 1 hour and 30 minutes of our time. I will never come to another Logan's Roadhouse again if this is the level of service that I can expect to receive. By the way, we shared our experience with our family here in Mississippi and Alabama. Absolutely deplorable.
  November 29, 2016
• 3 / 5

  By Steven McClellan
  I hate giving a negative review on a first visit but it was horrible service... We went on Mother's Day so we were expecting a slow service but that was the least of the problems. My mother order came out and was completely wrong and missing things... We sent it back and she finally received what was suppose to be the corrected order but it was still wrong and missing the loaded potato... She finally got the loaded potato as we were preparing to leave... The manager did continue to go around asking if everything was OK, we aren't one to make a spectacle of ourselves so we told him what had happened and he tried to rectify it by giving us a $3 discount on our meal SMH... As it was a holiday I won't give them 1 star just in case this was just a bad experience bc of circumstances but this one time did deserve 1 star...
  September 28, 2016